State Farm® Insurance Agent Cliff Ourso
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Felecia Barnes
October 12, 2024
5
out of
5
rating by Felecia Barnes
"Shannon was very attentive in searching for a new policy for me. I now have better coverage for less money. Thank you for providing me with the service I need."
We responded:
"Thank you, Felecia! I'm glad Shannon could assist you in finding a new policy that offers better coverage at a lower cost. We appreciate your kind words and are grateful for the opportunity to provide the service you need. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
J Thomas
October 10, 2024
5
out of
5
rating by J Thomas
"Kayla was awesome and very helpful!"
Melanie Jordan
September 19, 2024
5
out of
5
rating by Melanie Jordan
"I have had my home insurance with State Farm and now have my auto policy with them that is less than what I had with another major company. They are always great at communicating and following up with changes and better rates. Shannon makes it easy to save money with State Farm and is also great to talk to."
We responded:
"Melanie, thank you for your wonderful review! I'm glad to know that you're satisfied with both your home and auto insurance policies with us. It's great to hear that Shannon has been able to help you save money and that our team’s communication and follow-up have met your expectations. We appreciate your trust in us and are always here to assist with any future needs or questions. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Wes Giddens
September 11, 2024
5
out of
5
rating by Wes Giddens
"Rainna addressed my insurance needs and concerns to ensure I was happy with my coverage by giving me a through explanation and breakdown of cost."
We responded:
"Wes, thank you for your wonderful review! I'm glad Rainna could address your insurance needs and provide a thorough explanation of your coverage and costs. We appreciate your business. If you have any further questions or need assistance, we're here to help. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Jeffrey Remedies
September 7, 2024
5
out of
5
rating by Jeffrey Remedies
"I would like to say Thank You to Shannon Hardesty, she is absolutely amazing, she made me feel comfortable and satisfied in switching auto and home insurance companies, she's the best. Her personality is so welcoming and appreciated. I would like to tell State Farrm that this lady is a true keeper for your business!!"
We responded:
"Thank you, Jeffrey, for your wonderful review! I'm glad Shannon made you feel comfortable and satisfied with your decision to switch your auto and home insurance. Her welcoming personality is indeed a great asset to our team. We appreciate your feedback and look forward to continuing to serve your insurance needs. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
barbara ruiz
September 6, 2024
5
out of
5
rating by barbara ruiz
"Shannon H. Thank you so much for making my switch to State Farm so quick and easy. And for saving me more than a third of what I had been paying for car an homeowners insurance. And for the additional discount for safe driving you sent me today!"
We responded:
"Barbara, thank you for your wonderful feedback! I'm happy to know that your switch to State Farm was quick and easy, and that you are satisfied with the savings on your auto and homeowners insurance. It's great that you also received the safe driving discount. If you need any further assistance, feel free to reach out. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Robert Blackwell
September 5, 2024
5
out of
5
rating by Robert Blackwell
"Shelby Leblanc is a wonderful asset to State Farm Agent- Cliff Ourso. She has been super helpful in guiding us through a recent homeowner's claim."
We responded:
"Robert, thank you for your review. I'm glad Geri was able to assist you with your auto insurance needs. We appreciate your feedback and are here for any future assistance you may need. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Callie Bruce
August 31, 2024
5
out of
5
rating by Callie Bruce
"Shannon is by far the best insurance agent. She discusses every aspect of your coverage and helps you to decide what you need and don't need. She helped me lower my costs and made the process of getting coverage easy. 10 out of 10 recommend her as your agent."
We responded:
"Callie, thank you for your wonderful review! I'm glad to hear that Shannon was able to assist you in understanding your coverage and lowering your costs. We appreciate your recommendation and are always here to help with any future needs. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
William Scott AKA SOLDIER OF LIGHT
August 28, 2024
5
out of
5
rating by William Scott AKA SOLDIER OF LIGHT
"I loved it!"
We responded:
"Thank you, William! If you ever need anything else, feel free to reach out. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Roshan Yadav
August 27, 2024
5
out of
5
rating by Roshan Yadav
"I recently joined State Farm for my auto insurance, and I had a fantastic experience. The representative I worked with was exceptionally helpful and thorough. She took the time to brief me on everything clearly and made the registration process smooth and straightforward. Her cooperation and professionalism were greatly appreciated. Highly recommend!"
We responded:
"Roshan, thank you for your positive feedback! I'm glad you had a fantastic experience with our auto insurance services. It's great to know our representative was helpful and thorough, making the registration process smooth and straightforward. Your recommendation means a lot to us. If you have any future needs or questions, feel free to reach out. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Casey LeJeune
August 23, 2024
5
out of
5
rating by Casey LeJeune
"Nick made the process of insuring our vehicle so smooth and easy. He offered different payment schedule options and coverage options."
We responded:
"Casey, I'm glad Nick could make the process of insuring your vehicle smooth and easy. It's great to know he provided you with various payment and coverage options. If you need any further assistance, feel free to reach out. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Nicholas Cockerham
August 21, 2024
5
out of
5
rating by Nicholas Cockerham
"Shannon was Very helpful and Nice amazing customer service support 5star service indeed😇🙏🏾✅✅✅✅✅✅✅✅✅✅✅✅✅"
We responded:
"Hey Nicholas! Thanks a ton for the awesome review! I'm so glad Shannon could provide you with amazing customer service! If you ever need anything else, we're here for you! - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
stefan meador
August 20, 2024
5
out of
5
rating by stefan meador
"Shannon was easy to work with, she explained everything clear and highly recommend using state farm and talk with shannon"
We responded:
"Thank you, Stefan, for your positive review. I'm glad Shannon could assist you and provide clear explanations. We appreciate your recommendation and are here for any future needs. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Mohd Manzar Abbas
August 19, 2024
5
out of
5
rating by Mohd Manzar Abbas
"Great customer care representatives"
We responded:
"Thank you, Mohd, for your positive review. I'm glad you had a great experience with our customer care representatives. If you need any further assistance, we're here to help. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Eldridge Williams
August 13, 2024
5
out of
5
rating by Eldridge Williams
"It was a pleasure working with Shannon. She made the process quick and seamless to get signed up with State Farm"
We responded:
"Hey Eldridge, thanks for the awesome review! I'm glad Shannon made the process quick and seamless for you. We're always here if you need anything else. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Trevor Barnett
August 8, 2024
5
out of
5
rating by Trevor Barnett
"Shannon was absolutely phenomenal! very easy to work with and super nice and got me a better rate than anyone else!! highly recommend!!"
We responded:
"Hi Trevor, thanks a lot for the awesome review! I'm really glad Shannon could help you out and get you a better rate. We appreciate the recommendation! If you need anything else, feel free to reach out. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
SS9 Bajeeta entro_tainment
August 6, 2024
5
out of
5
rating by SS9 Bajeeta entro_tainment
"Shannon was very helpful and with all the information needed and provided. Shannon is a very sweet and easy going person to talk to, with her kindness I am glad to be apart of the State Farm family!😊"
We responded:
"Hi! Thanks a bunch for the awesome review! I'm so glad Shannon could help you out and make you feel welcome. We're happy to have you as part of the State Farm family! 😊 If you ever need anything else, don't hesitate to reach out. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Kaylin Poirrier
July 3, 2024
1
out of
5
rating by Kaylin Poirrier
"Ever since me and my family switched to this agency we have had nothing but problems and they are not help when it comes to resolving these issues."
We responded:
"Hi Kaylin, the office is closed today for the 4th but please reach out to my office manager tomorrow to address your concerns. We appreciate your business and would love the opportunity to resolve these issues."
Linda Armstrong
June 21, 2024
5
out of
5
rating by Linda Armstrong
"Regina is an Amazing Customer service Rep,she goes far and beyond to set out to make sure each client has the. Coverage they need, I thank her dearly 🤸♀️🤸♀️🤸♀️"
We responded:
"Thanks Linda! We appreciate your business! "
Shelby Graffia
May 24, 2024
5
out of
5
rating by Shelby Graffia
"Geri Perkins was very helpful and I'm saving money."
We responded:
"Shelby, I'm elated that Geri was very helpful in saving you money! Thank you for choosing our office for your insurance needs. - Cliff Ourso - State Farm Insurance Agent, Gonzales, LA"
Ashley Delhommer
May 1, 2024
5
out of
5
rating by Ashley Delhommer
"Kayla and the staff at Cliff Ourso State Farm are always so kind and helpful! I highly recommend contacting them if you are in need of insurance."
We responded:
"Ashley, It's fantastic to hear that Kayla and our team provided such helpful and kind assistance! We strive to make the insurance process as smooth and pleasant as possible for our customers. Thank you for recommending us, and please don't hesitate to reach out if you need anything else in the future. - Cliff Ourso - State Farm Insurance Agent"
charlie chifici
December 28, 2023
5
out of
5
rating by charlie chifici
"The staff at State Farm in Gonzales were very polite and handled my policy’s promptly and without issues"
We responded:
"Please remember we’re here when you need us! We appreciate your business!"
Terry Ezell
December 1, 2023
5
out of
5
rating by Terry Ezell
"Ann was extremely helpful with switching my insurance to State Farm. she has provided me with great service and awesome savings."
We responded:
"Hi Terry, welcome to the agency! We’re glad to have you and will be here when you need us! We appreciate your business!"
Charlene Trentecosta
November 15, 2023
5
out of
5
rating by Charlene Trentecosta
"I'm having to junk my Saturn and find another vehicle and Grant patiently listened to my dilemma and answered all of my questions. I was confused because I've never bought a used car before so he guided me in the steps I need to take with the plate and registration and assured me that when I buy another car I will have a 14 day grace period covering the purchased vehicle. I had no idea how all of that worked. I know I'll probably have more questions and can depend on Grant to lead me in the right direction. Thank you, Grant, for being so patient and kind to this crazy old cat lady! I appreciate it tremendously."
We responded:
"That’s why we’re here Charlene! We’ll help you every step of the way! Thanks for the review and we appreciate your business!"
K H
November 10, 2023
5
out of
5
rating by K H
"Heather got me set up with insurance for my new car very quickly. She explained the difference in certain benefits and provided clarity where needed. Overall, the experience was a very good one and I recommend speaking to her for any and all insurance inquiries you may have."
We responded:
"That’s why we’re here! We appreciate your business! "